Report an Outage
The VEC phone number can be found in your telephone book, on this web site, and on the back of your monthly billing statement.
VEC phone numbers:
Benton – 423-338-2569
Byrdstown – 931-864-3685
Cleveland – 423-476-6571
Crossville – 931-484-3527
Decatur – 423-334-5721
Georgetown (Hamilton County) – 423-344-8382
Jamestown – 931-879-5853
Monterey – 931-839-2217
Spring City – 423-365-5220
If you have difficulty getting through on any of these lines, you can use the following number from anywhere within Tennessee:
Using the VEC SmartHub® app, you can click on “Service Status” to quickly and easily report your outage to dispatchers. This app is available from both the Apple App Store and Google Play Store. You can also provide additional information about the outage directly from the mobile device.
There are outage reporting links on the VEC web site (www.vec.org), including SmartHub pages. Just click on a link, log on to your account, and outage information will be sent directly to VEC dispatchers.
VEC’s Interactive Voice Response (IVR) phone system is another automated way to immediately send your outage report to dispatchers. Call your local VEC office and follow the prompts. You will need the account number or the phone number associated with the account in order to access this system. Using this system, you also have the option to talk directly with a VEC representative; however, please be aware that during times of high call volume this option may increase your wait time substantially and delay your outage reporting.