At least three customers have received a phone call from a person claiming to be with VEC. The caller advised the customers they had an unpaid electric bill that must be paid within three hours or their electricity would be cut off.
VEC does not employ live callers to collect bills. VEC sometimes makes automated reminder calls but payments can only be processed by phone when the call is initiated by the customer. Phone payments are made through VEC’s secure, automated phone system and when customers initiate the call.
Do not give payment information over the phone when someone calls you and claims to be a representative of VEC.
If you received a call please contact the Hamilton County Sheriff’s Department @ 423-209-7000. Law enforcement officials have been notified.